Businesses are rapidly migrating away from traditional copper-wire telephone systems to Voice over Internet Protocol. Known as VoIP, these solutions use the internet to deliver voice communications and allow voice and data communication to be run over a single network.
VoIP systems offer bandwidth efficiency and lower costs. The use of a single internet service significantly reduces infrastructure costs because customers do not have to subscribe with a separate phone company for voice calls. Many full-service VoIP phone companies provide unlimited domestic inbound and outbound service for a flat monthly fee. Most often, per extension prices are lower than those of traditional PBXs or key systems. Employees can make simple changes, such as their extensions. VoIP systems are also easier to set up and troubleshoot because they rely on the hardware of Linux or PCs.
Companies large and small needed an effective method for contact while in the field. With the ability to run VoIP over a wireless connection, businesses are able to track products, equipment and supplies. VoIP allows employees to use the features of a business phone system on a mobile handset. They can videoconference, share documents, and manage agendas. These devices can utilize office wi-fi signals or mobile 4G services while on the move. Calls can be made wherever there is a broadband or cellular connection. Unlike traditional systems, businesses using VoIP can move their physical location and retain their virtual number.
DECT versus Wi-Fi
Businesses have two options for VoIP communication. Digital Enhanced Cordless Telecommunications (DECT) is primarily used for creating cordless telephone systems. Companies are able to connect many cordless telephone handsets over different different coverage cells and calls can be made within the system and to public telephone services over local area networks (LANs). Wi-fi also supports VoIP systems because it offers potentially free service. Cordless protocols offer support and handoff, but does require on LAN. DECT was designed for voice communication while Wi-Fi is inexpensive. However, quality of service on Wi-Fi is less reliable than DECT because it is still unable to provide priority and can lead to gaps, distortion and dropped calls.
Businesses rely on the consistent, high-quality telephone services that VoIP provides. Costs are now usually much lower than those charged for standard public switched networks. Corporate teams can stay connected and effectively manage their business with VoIP services and devices. Some businesses may choose to rely on Wi-Fi to keep costs low, while others will opt for the reliability of a DECT system. Either way, VoIP is quickly becoming the standard in business communication.